Frequently Asked Questions
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High-performing senior executives and business leaders who excel at work but pay the price through home-life chaos. If you're carrying the mental load for everyone else, forgetting important details, feeling relationships eroding - we're here to help.
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Yes, absolutely. Men make up a growing part of our client base whether that’s in their own right or in partnership with a spouse. It’s always a pleasure when men are actively involved in shaping the support their family will receive. Every package we offer includes unlimited requests, which extends to your partner too, so the whole household can benefit.
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Yes. Firms in consulting, finance, law, tech, media and professional services increasingly recognise retaining top talent means supporting the whole person. Forward-thinking employers are adding Home-Life EA support to their benefits packages because being ahead of burnout is making sure leaders succeed, perform, and stay at their organisation.
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You’ll send requests through a private messaging group with your dedicated EA (or team depending on service tier) who is in the UK. Send a message any time – late at night, running between meetings, when something comes to mind. Ping a photo, or forward emails. We acknowledge, handle the details discreetly, return with solutions. You approve, and we take care of the rest.
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At your Welcome meeting we’ll learn your preferences: airlines; supermarkets; favourite restaurants. Do you prefer weekend tradespeople to avoid weekday disruption? Are you a hands-off or detail person? Then we learn by observing. Our Client Dossier captures patterns and nuances as we go: your son’s nut allergy, always an aisle seat, never buy lilies for Mum. Very quickly we’re anticipating your questions, and ‘doing it like you would’.
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Everything - including the genuinely complex and the deceptively time-consuming. Recent examples: rescuing a Tesla with a dying battery at Heathrow while the owner was away; orchestrating a long distance house move including car transportation, artwork handling, and anxious cats; coordinating a 21st birthday party for 50 with marquee, caterers, and entertainment; planning a three-generation US road trip for 10 people; re-cabling of an entire block of apartments for high-speed internet. Plus the endless 'background hum': school emails, switching utilities, ISP research, boiler servicing, dealing with mice, disposing of old laptops, knife sharpening, re-homing furniture, BBQ cleaning, a leaking roof. The capacity available varies by service tier, but nothing is too unusual or difficult.
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Yes, with our Stress Less and Live More tiers. Both you and your partner can make requests directly, make decisions in real-time without waiting until the evening when you're home together. (The Breathe Easy tier supports one primary user.)
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School emails, parent mail, payment portals, multiple WhatsApp groups, letters in book bags - we know the frustration. Forward everything to us. We'll triage the noise, identify which requires your attention, and handle the action points. You stay informed without drowning in information.
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Completely. All data is encrypted and stored securely, team members undergo rigorous background checks, we use 2FA, multi-server storage and we’re GDPR compliant. You can share passport details, medical information and logins with complete confidence.
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We’re UK based, working Monday to Friday, 9am to 6pm. Which means we can contact other businesses, service providers, and tradespeople on your behalf during their working hours. You can message us anytime – (evenings, weekends, holidays) – we’ll pick it up first thing next working day. This “always available to receive, respond during business hours” model works brilliantly for most clients.
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No problem. Whether business travel or family holidays, we handle flights, hotels, car hire, activities, excursions, transfers - a complete itinerary. For holidays, we research options, create shortlists, book every detail, and package everything with links, confirmations, and instructions.
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Our packages start at £899 / month (exc VAT). They include unlimited requests up to a maximum capacity within your chosen service tier, as well as access to our dining concierge, and vetted black book of contacts, for both you and a partner.
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We work on a retainer basis rather than pay-as-you-go. This means you'll know how much to budget for the service because it will be the same each month, we can secure a place for you with our team, and make them available whenever you need them which guarantees speedy responses.
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You can choose from our 3, 6, and 12 month options. Many clients begin with 3 months, then extend once they realise how much better life is with CiD alongside them. Longer commitment offers better value and allows us to build deeper knowledge of you and your family.
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Yes. We offer a no-quibble 30-day guarantee - if it's not working for you for any reason in the first month, we'll refund your first month's retainer in full, no matter the reason. After that, you're committed to your chosen minimum term (3, 6, or 12 months). From that point you're free to cancel any time by giving us 30 days' written notice.
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Typically 3-5 days of signing up, sooner if you have a burning issue. No need to spend your weekend preparing briefing documents. Simply share the priorities at your Welcome meeting and we’ll start lifting your mental load immediately.
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Unlike a solo PA (costly, requires management, holiday cover issues) or overseas VAs (time zones, cultural gaps, no local knowledge), you receive a UK-based specialist team with 20+ years' collective experience, established tradesperson relationships, seamless cover, and deep local knowledge. No recruitment, no management, no gaps - just consistent, intelligent support.
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Yes, seamlessly. We handle the coordination around scheduling—finding free windows for appointments, coordinating school runs around work meetings—without requiring your direct involvement. Fewer interruptions to your working day, smoother coordination overall.
Have something else to ask? Let's chat.
Book a short explore call with Sue. We'll discuss your specific situation, the friction points causing you stress, and whether Consider it Done is the right fit. No pressure, no hard sell. A simple and honest conversation about how we might work together to give you back control, breathing space and the freedom to focus.
Consider it Done. Because success at work needs success at home.

